Alana Botanics
Website: https://alanabotanics.com
Effective Date: October 24, 2026
Last Updated: October 24, 2026
1. Introduction
Alana Botanics (“Alana Botanics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting https://alanabotanics.com, purchasing our products, communicating with us, or interacting with our business.
This Privacy Policy explains what information we may collect, how we use and protect it, when we share it with service providers, and the choices and rights available to you.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
A. Information You Provide
Name, billing address, shipping address, email address, and telephone number.
Information provided when placing an order, requesting customer support, or contacting us.
Order history, products purchased, transaction details, and related customer service communications.
Information you voluntarily provide when subscribing to marketing emails or text messages.
B. Payment and Transaction Information
When you make a purchase online or in person, payment information may be processed through our payment gateway, Authorize.net, and other participating payment service providers or financial institutions.
Depending on the payment method and transaction, payment-related information may include transaction amounts, payment status, card type, partial card numbers, billing information, and transaction reference numbers.
We do not intend to collect or store complete payment card details on our own systems when those details are handled by our payment providers. The precise information we receive or retain depends on our payment configuration and the providers involved.
C. Automatically Collected Information
When you visit our website, we or our website and technology providers may collect certain technical information, such as:
IP address and general location derived from IP address.
Browser type, device type, operating system, and website usage information.
Pages viewed, referring websites, and dates or times of visits.
Cookies, pixels, and similar technologies, where implemented.
The information actually collected depends on the website features, analytics tools, and other technologies in use.
3. How We Use Personal Information
We may use personal information for legitimate business purposes, including to:
Process and fulfill orders and payments.
Arrange shipping, delivery, returns, refunds, and exchanges.
Communicate with you about purchases, order status, and customer service requests.
Send promotional emails and text messages when permitted by law and consistent with your communication preferences.
Maintain, operate, and improve our website, products, and customer experience.
Detect and prevent fraud, unauthorized transactions, security incidents, and other misuse.
Maintain business records and meet accounting, tax, regulatory, and other legal obligations.
Enforce our policies and protect our rights and the rights of our customers.
We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.
4. Payment Processing and Security
Alana Botanics accepts online and in-person payments. Online payment transactions may be facilitated by Authorize.net and other payment service providers, financial institutions, or merchant service providers involved in completing a transaction.
Payment information is handled according to the applicable providers’ systems, policies, and security practices. When you submit payment information through a third-party payment interface, that provider may collect and process information under its own privacy policy.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.
5. How We Share Personal Information
We do not sell personal information or share personal information for cross-context behavioral advertising, as those terms are defined under applicable California privacy law.
We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:
Payment processors and financial institutions: To authorize, process, settle, and manage payments, refunds, and payment disputes.
Website and technology providers: To host, maintain, secure, and operate our website and related systems.
Order fulfillment and shipping providers: To process and deliver purchases.
Email and text messaging providers: To send transactional messages and, where authorized, marketing communications.
Professional advisers and service providers: Such as accountants, auditors, attorneys, and business support providers.
Government authorities and other parties: Where disclosure is required by law, necessary to respond to legal process, or reasonably necessary to protect our rights, property, customers, or security.
Business transaction parties: In connection with a potential or completed merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.
These disclosures are limited to appropriate business purposes where practicable and permitted by law. Some recipients may process information under their own privacy policies.
We do not authorize service providers to use personal information for purposes prohibited by applicable law or their contractual obligations.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve website performance, analyze traffic, and protect against fraud.
The specific technologies used depend on the website configuration and third-party services enabled.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
If our website uses nonessential analytics or advertising technologies, we will provide any required disclosures, consent mechanisms, and privacy choices under applicable law.
7. Email and Text Message Marketing
If you subscribe to our promotional emails or text messages, we may use your contact information to send product updates, special offers, announcements, and other marketing communications.
Email: You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. We may continue to send transactional or legally required communications.
Text messages: You may opt out of marketing text messages by replying STOP where supported or by following the instructions provided in the message. For assistance, reply HELP where supported or contact us.
Marketing subscriptions are subject to applicable consent requirements. Consent to receive marketing messages is not a condition of purchasing products. Message and data rates may apply, and message frequency may vary.
Opting out of promotional communications does not prevent us from sending necessary order confirmations, shipping updates, security notifications, or other nonmarketing communications.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining customer records, resolving disputes, preventing fraud, meeting legal and accounting obligations, and enforcing agreements.
Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable law.
9. California Privacy Rights
California residents may have privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), if Alana Botanics is subject to those laws and the information is covered by them.
Depending on applicable law, these rights may include:
Right to Know and Access: Request information about the categories and specific pieces of personal information we collect, use, disclose, or otherwise process, as provided by law.
Right to Delete: Request deletion of personal information, subject to legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the sale or sharing of personal information when applicable.
Right to Limit Certain Uses: Limit certain uses and disclosures of sensitive personal information where the law provides this right.
Right to Non-Discrimination: Not be unlawfully discriminated against for exercising applicable privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising, as stated in this policy.
How to Submit a Privacy Request
To submit a request concerning your personal information, contact us using the information below:
Business: Alana Botanics
Website: https://alanabotanics.com
Privacy Email: [INSERT DESIGNATED PRIVACY EMAIL ADDRESS]
Please identify the type of request you are making and provide enough information for us to locate the relevant records. We may take reasonable steps to verify your identity or authority to make a request, as permitted or required by law.
We will respond within the timeframes required by applicable law. Certain requests may be denied or limited where a legal exception applies.
Where required by law, we will provide additional methods for submitting privacy requests and information about appeal procedures.
10. Children's Privacy
Our website and products are not intended for children under 13, and we do not knowingly collect personal information online from children under 13 without legally required authorization.
Certain products may be subject to additional age restrictions under applicable law. Customers are responsible for complying with applicable age requirements when purchasing or using products.
If you believe a child has provided personal information to us in circumstances where collection was not permitted, please contact us so we can review the matter and take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment interfaces, social media platforms, or other external services.
We do not control the privacy practices of independent third parties. Your use of those services is subject to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party providers before submitting personal information through their services.
12. Data Security
We maintain reasonable safeguards designed to protect the personal information we handle. Access to personal information is intended to be limited to authorized individuals and service providers who need it for legitimate business purposes.
No security measure can eliminate every risk. If a security incident occurs, we will take appropriate steps and provide any notifications required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by law, we will provide additional notice or obtain consent.
We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, contact:
Alana Botanics
Website: https://alanabotanics.com/contact-us